Privacy Policy

At quonelthira, we're committed to transparency about the information we collect from users of our nail design platform. We collect various types of personal information to provide you with the best possible experience and to improve our services.

Your personal information serves several important purposes that directly benefit your experience with quonelthira's nail design platform. We believe in using data responsibly and only for legitimate business purposes.

1. Service Delivery: We use your information to provide access to our nail design tutorials, process course enrollments, and deliver the educational content you've requested.
2. Account Management: Your data helps us maintain your account, process payments, handle customer support requests, and ensure secure access to your personal dashboard.
3. Communication: We send important updates about your courses, new nail design techniques, platform improvements, and respond to your inquiries using your contact information.
4. Platform Improvement: Usage data helps us understand which nail design tutorials are most popular, identify technical issues, and develop new features that enhance your learning experience.
5. Marketing: With your consent, we may send promotional emails about new courses, special offers, and nail design tips that align with your interests and previous activity.

We analyze user behavior patterns to create better educational content and improve our platform's functionality. This includes tracking which nail design techniques generate the most interest and which learning paths are most effective for students.

quonelthira takes your privacy seriously and maintains strict policies about sharing your personal information. We only share data when necessary for business operations or when required by law.

• Service providers who help us operate our platform, process payments, send emails, or provide customer support may access your information under strict confidentiality agreements
• Business partners who collaborate on educational content may receive aggregated, anonymized data about user preferences and learning patterns
• Legal authorities may receive your information if required by valid legal process, court order, or to protect the rights and safety of our users
• In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity under equivalent privacy protections

When we work with third-party service providers, we ensure they meet our privacy standards and only access the minimum information necessary to perform their services. These relationships are governed by comprehensive data processing agreements.

As a quonelthira user, you have several important rights regarding your personal information. We've made it easy to exercise these rights and maintain control over your data.

1. Access Rights: You can request a copy of all personal information we have about you, including how we've used it and who we've shared it with.
2. Correction Rights: If any of your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team.
3. Deletion Rights: You can request deletion of your personal information, subject to certain legal and business requirements for record keeping.
4. Opt-out Rights: You can unsubscribe from marketing communications at any time and adjust your communication preferences in your account settings.
5. Data Portability: You can request your personal information in a structured, machine-readable format to transfer to another service provider.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information.

You also have the right to file a complaint with relevant data protection authorities if you believe we've mishandled your personal information or violated your privacy rights.

Protecting your personal information is fundamental to how we operate quonelthira. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

• Industry-standard encryption protects your data both in transit and at rest on our servers
• Multi-factor authentication options secure your account access
• Regular security audits and vulnerability assessments ensure our systems remain protected
• Access controls limit employee access to personal information based on job requirements
• Secure data centers with physical security measures protect our servers
• Regular data backups ensure information recovery in case of system failures

Our security team continuously monitors for potential threats and updates our protection measures to address emerging risks. We also provide security best practices guidance to help you protect your own account.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention periods vary based on the type of information and how it's used.

• Account information is retained while your account remains active and for up to two years after account closure
• Transaction records are kept for seven years to comply with financial and tax regulations
• Usage data and analytics information may be retained in aggregated, anonymized form indefinitely
• Customer support communications are retained for three years to maintain service quality
• Marketing data is deleted immediately when you unsubscribe or within one year of account closure

When information reaches the end of its retention period, we securely delete it from our systems. You can also request early deletion of your information, though we may need to retain certain data to comply with legal obligations.

Our automated systems regularly review and delete expired data to minimize the amount of personal information we store. This process helps reduce privacy risks and ensures we only keep information that serves a legitimate purpose.

quonelthira operates primarily in South Africa, but we may transfer your personal information to other countries to provide our services effectively. When we transfer data internationally, we ensure appropriate safeguards protect your information.

We may transfer data to countries with different privacy laws than South Africa, but we always ensure equivalent protection through:

• Contractual agreements that require the same privacy protections
• Certification programs that demonstrate adequate privacy standards
• Legal frameworks that provide appropriate safeguards for personal information

Any international transfers occur only when necessary for business operations, such as using cloud storage services or working with international payment processors. We regularly review our transfer practices to ensure ongoing compliance with privacy requirements.

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our platform.

Minor updates that don't materially affect your rights may be made without specific notification, but we'll always update the "last modified" date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.